Chapters

Chapter 8

Institutional and Governance Status

Organizational structure, services, and laws & policies

8.1 Organizational and Human Resource Status

8.1.1 Organizational Structure of the Sub-Metropolitan City: Proposed Organization Chart as in the Organizational Survey

Organizational Structure of Nepalgunj Sub-Metropolitan City

Organizational Structure of the Sub-Metropolitan City

8.2 Service Operation and Management

8.2.1 Types of Available Services

Disability ID card distribution and update,

Free treatment recommendation,

Agriculture group registration, renewal, and cancellation,

Distribution of agricultural machinery, medicine, veterinary treatment, and equipment,

Crop and livestock insurance,

Private firm registration, renewal, and cancellation,

Business registration, renewal, and cancellation,

Cooperative registration and cancellation,

Organization registration and cancellation,

Employment counseling,

Personal incident registration,

Registration and renewal of new social security allowance beneficiaries,

Distribution and renewal of Class 'D' construction entrepreneur license,

House construction permit,

House map approval and documentation,

Dispute resolution and mediation,

Scholarship recommendation,

Permission for school operation and additional classrooms,

Training operation,

Various recommendation and certification tasks from sub-metropolitan and ward offices, etc.

8.2.2 Service Flow Process and Feedback

Distribution of Disability and Senior Citizen ID Cards

Based on the application of the concerned person, recommendation of the ward, and in case of need, based on the recommendation of a specialist doctor, the Disability ID Card Distribution Committee distributes the ID card after investigation.

If an application is submitted along with a copy of the citizenship certificate for a senior citizen ID card, the ID card will be distributed after investigation.

Club Registration

If an application is submitted by attaching the constitution, meeting decisions, and other necessary documents of Child Clubs, Girl Clubs, Youth Clubs, and networks, registration will be done if found appropriate after necessary investigation, and renewal and cancellation will be carried out according to the rules.

Free Treatment Recommendation

Based on the application of the concerned person, hospital referral slip, and ward recommendation, recommendations for free treatment will be made based on the Free Treatment Recommendation Committee.

Agricultural Group Registration

After the application is submitted along with the decision copy of the proposed group and citizenship certificates, the Agriculture and Livestock Service Sub-section will perform the necessary investigation and register the agricultural group, and renewal and cancellation will be carried out according to the rules.

Distribution of Agricultural Machinery, Medicine, Veterinary Treatment, and Equipment

Based on the annual program, demand of the target group, and application, agricultural machinery and livestock treatment equipment will be distributed. Treatment services from the service centers will be available free of charge.

Crop and Livestock Insurance

The Sub-Metropolitan City will provide subsidized crop and livestock insurance for interested individuals.

Business Registration

If an interested applicant submits the ward recommendation, copy of land ownership certificate, copy of Nepali citizenship certificate, and application, business registration and its renewal and cancellation will be carried out according to the rules.

Cooperative Registration

If copies of meeting decisions with bylaws, copies of citizenship certificates, and other necessary documents are attached and submitted, registration of the cooperative society will be done if found appropriate after necessary investigation; merger, division, and cancellation of registration will be carried out according to the rules.

Local Organization Registration

If an application is submitted by attaching the constitution, copies of meeting decisions, copies of citizenship certificates, and other necessary documents, registration of the organization will be done if found appropriate after necessary investigation, and renewal and cancellation will be carried out according to the rules.

Employment Counseling

Counseling work will be carried out from the Employment Service Center for individuals wishing to go for foreign employment.

Labor Permit

In order to obtain an individual labor permit, if documents such as the visa provided by the employer company, agreement documents, etc. are attached and submitted, the work of its approval will be advanced through online media and after the approval is received, the approval letter will be printed and provided.

When individuals returning from foreign employment on leave start going back to foreign employment, if documents such as the visa provided by the employer company, agreement documents, etc. are attached and submitted for re-labor permit, the work of its re-approval will be advanced through online media and after the approval is received, the approval letter will be printed and provided.

Foreign Employment Assistance

If an application is submitted by attaching ward recommendation and other necessary documents for tasks such as death and disability compensation provided through the Foreign Employment Board, family health treatment expenses, bringing the body home in case of death, rescue and search of those stranded abroad, service will be provided by advancing the necessary process.

Personal Incident Registration

Based on the information form provided by the informant and other necessary documents, the local registrar will investigate and perform online personal incident registration and provide the registration certificate.

Registration and Renewal of New Beneficiaries of Social Security Allowance

For senior citizens, senior citizen single women, disabled, widows, Dalit children's nutrition allowance, and endangered citizens, if an application is submitted by filling out the form along with necessary documents at the ward office to be registered as a new beneficiary for social security allowance, there is a provision for receiving the allowance from the next month after being registered as a new beneficiary if found eligible after investigation.

For individuals already registered in social security allowance, there is a provision for carrying out renewal and updating data if an application is submitted by filling out the form along with documents within the month of Bhadra every year.

Distribution of Class 'D' Construction Entrepreneur License

If an application is submitted by attaching details of necessary manpower and machinery equipment and copies of certificates, copies of citizenship certificates, the license will be provided as per the decision of the executive after necessary investigation, and renewal and cancellation will be carried out according to the rules.

House Construction Permission, House Map Approval, and Documentation

If an application is submitted along with the copy of citizenship certificate for house map approval including the drawing design of the house to be built, house map approval will be done after completing the necessary investigation and process, and house construction permission will be granted on that basis.

In the case of old houses, if an application is submitted along with the map of the built house and copy of citizenship certificate, a documentation certificate will be provided after completing the necessary investigation and process.

Dispute Resolution and Mediation

The local Judicial Committee will carry out the work of adjudication and mediation on various issues within its jurisdiction.

Scholarship Recommendation

If an application is submitted along with the ward recommendation for free study, a recommendation for scholarship will be made after necessary investigation.

School Operation and Additional Classroom Permission

If an application is submitted by attaching other necessary documents after completing the necessary infrastructure for school operation or classroom addition, permission for school operation will be granted if found appropriate after necessary investigation.

Training Operation

Various income-generating and skill-based trainings are conducted through the Sub-Metropolitan City's own annual plan/program, and such trainings are also being conducted in coordination and collaboration with various non-governmental organizations.

Various Recommendation and Certification Tasks from Sub-Metropolitan and Ward Offices

If an application is submitted to the Sub-Metropolitan or ward along with necessary documents for tasks as prescribed by the Local Government Operation Act, 2074, which are within the jurisdiction of the local level, recommendation and certification tasks will be carried out according to the rules.

8.3 Laws, Policies and Procedures

8.3.1 Approved Laws, Policies, Rules, Guidelines, and Standards of the Sub-Metropolitan City

Approved Laws, Policies, Rules, Guidelines, and Standards by the Sub-Metropolitan City
S.N. Approved Laws, Policies, Rules, Guidelines, and Standards by the Sub-Metropolitan City
1. Gender Violence Prevention Strategy and Child Marriage Abolition Action Plan, 2075
2. Child Protection Policy, 2075
3. Standards for Relief to Workers and Vulnerable Persons in Informal Sectors, 2076
4. Procurement Standards for Sanitary Pads for Girls in Community Schools, 2081
5. Cooperative Act, 2074
6. Waste Management Act, 2075
7. Disaster Risk Reduction and Management Act, 2075
8. Nepalgunj (Economic Act), 2076
9. Appropriation Act, 2075
10. Economic Act, 2077
11. Nepalgunj Sub-Metropolitan City Children's Act, 2077
12. Rights of Persons with Disabilities Act, 2077
13. Economic Act, 2078
14. Good Governance Act, 2078
15. Employee Adjustment Act, 2078
16. Economic Act, 2080
17. Economic Act, 2081
18. Income Management and Regulation Act, 2081
19. City Police Act (Second Amendment), 2081
20. Economic Act, 2082
21. Act to Establish and Operate Maintenance Fund, 2082
22. Appropriation Act, 2082
23. City Bus Operation and Management Procedure, 2075
24. City Assembly Formation Regulation, 2075
25. Public Procurement Regulation, 2077
26. City Police Operation and Management Procedure, 2075
27. Child Club Formation and Operation Procedure, 2075
28. Disability ID Card Distribution Procedure, 2075
29. Management and Identification of Persons with Disabilities Procedure, 2075
30. Fire Engine Operation and Management Procedure, 2075
31. Child Fund Operation Procedure, 2075
32. Protection and Promotion of Children's Rights Procedure, 2075
33. Local Health Institution Operation and Management Procedure, 2075
34. Gender Violence Prevention Fund Operation Procedure, 2075
35. Disaster Management Fund Procedure, 2076
36. Introduction, Purpose, and Implementation of Women's Development Program Procedure, 2076
37. Senior Citizen Service and Meeting Center Operation and Management Procedure, 2077
38. Basic Level (Class-8) Student Evaluation and Result Publication Procedure, 2078
39. Girl Education and Child Marriage Reduction Fixed Deposit Scheme Procedure, 2078
40. E-Rickshaw Operation Management and Regulation Procedure, 2078
41. Women's Club Operation Rules and Procedure, 2078
42. Land Delineation Procedure, 2078
43. Disaster Relief Distribution Standards, 2078
44. Adolescent Development Program Operation Procedure, 2078
45. Tole Level Organization Formation and Operation Procedure, 2078
46. Men's Network Formation and Operation for Ending Gender Violence Procedure, 2078
47. Gender Equality Policy and Implementation Procedure, 2078
48. Nepalgunj Sub-Metropolitan City Senior Citizen Club Operation and Formation Procedure, 2078
49. Emergency Operation Procedure, 2079
50. Nepalgunj Sub-Metropolitan City Senior Citizen Club Operation and Formation Procedure, 2079
51. Disaster Risk Insurance Procedure, 2080
52. Business Continuity Plan, 2080
53. Local Government Operation with the Poor Procedure, 2080
54. Youth Club Formation and Mobilization Procedure, 2080
55. Disability Rights Promotion Fund Procedure, 2080
56. Horse Stable and Kasgar Welfare Secure Housing Program Operation Procedure, 2080
57. Dowry System Prevention and Eradication Procedure, 2081
58. Guidelines for Protection and Promotion of Rights of Persons with Disabilities, 2075
59. Accounting Guidelines for Ward Offices, 2076
60. Health Institution Registration Permission and Renewal Guidelines, 2076
61. City Bus Operation and Management Guidelines, 2076
62. Mediation Guidelines, 2076
63. Nepalgunj Sub-Metropolitan City Ward Office Bookkeeping Guidelines, 2076
64. Referral System for Gender Violence Addressing Guidelines, 2076
65. Mediation Guidelines, 2076
66. Public Procurement Regulation, 2077
67. Child Marriage Free Campaign Operation Guidelines, 2078
68. Child-Friendly Local Governance Implementation Guidelines, 2078
69. Minimum Standards and Monitoring Guidelines for Rights and Dignity of Workers in Entertainment and Hospitality Sectors in Nepalgunj Sub-Metropolitan City, 2078
70. Farmer Group Formation and Management Guidelines, 2079
71. City Disaster Management Volunteer Mobilization Guidelines, 2080
72. Child Protection Policy, 2075
73. Nepalgunj Sub-Metropolitan City Mass Communication Policy, 2078
74. Policy on Citizen Participation in Public Financial Management, 2080
75. Occupational Safety and Health Policy Roadmap for Sanitation Workers, 2081
Source: Municipal Executive Office

8.3.2 Details of Municipal Executive Manpower

Table No. 96: Details of Manpower Proposed by the Executive
S.N. Division/Section Name Post Level Service/Group Approved Position
1. Chief Administrative Officer Joint Secretary Admin/ General Admin 1
2. City Mayor's Secretariat Administrative Officer/ Sr. Admin Officer 7/8th Admin/ General Admin 1
3. Deputy City Mayor's Secretariat Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 1
4. Chief Administrative Officer's Secretariat Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 1
5. Office Helper 3
6. Driver 3
Total 10
1. Administration Division Under Secretary/ Deputy Director/ Sr. Under Secretary/ Director 9/10th Admin/ General Admin 1
1.1 Administration and Human Resource Management Section Administrative Officer/ Sr. Admin Officer 7/8th Admin/ General Admin 1
Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 2
Administration Assistant 4th Admin/ General Admin 2
Driver 1
1.2 Internal Management and Procurement Section Administrative Officer/ Sr. Admin Officer 7/8th Admin/ General Admin 1
Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 1
Administration Assistant 4th Admin/ General Admin 1
1.3 Financial Administration Section Accounting Officer/ Sr. Accounting Officer 7/8th Admin/ Accounting 1
Accountant/ Assistant Accounting Officer 5/6th Admin/ Accounting 2
Computer Assistant/ Assistant Computer Officer 5/6th Admin/ Miscellaneous 1
Co-Accountant 4th Admin/ Accounting 2
1.4 Women, Children and Senior Citizen Section Women Development Officer/ Sr. Women Dev Officer 7/8th Admin/ Miscellaneous 2
Women Development Inspector/ Assistant Women Dev Officer 5/6th Admin/ Miscellaneous 2
1.5 Law Section Law Officer/ Sr. Law Officer 7/8th Admin/ Law 1
Assistant Assistant/ Assistant Law Officer 5/6th Admin/ Law 2
1.6 City Police Section Police Inspector 7th 1
Deputy Police Inspector 5th 1
Assistant Police Inspector 4th 1
Police Havildar 3rd 4
Police Constable 25
Driver/Heavy 2
Office Helper (Total) 5
Total 62
2. Planning and Budget Division Under Secretary/ Deputy Director/ Sr. Under Secretary/ Director 9/10th Admin/ General Admin 1
2.1 Planning Budget Monitoring and Evaluation Section Administrative Officer/ Sr. Admin Officer 7/8th Admin/ General Admin 1
Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 2
Administration Assistant 4th Admin/ General Admin 1
2.2 Revenue Management Section Administrative Officer/ Sr. Admin Officer 7/8th Admin/ General Admin 1
Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 2
Computer Assistant/ Assistant Computer Officer 5/6th Admin/ Miscellaneous 1
Administration Assistant 4th Admin/ General Admin 2
2.3 Sanitation and Environment Promotion Section Environment Engineer/ Sr. Env Engineer 7/8th Admin/ Miscellaneous 1
Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 1
Sanitation and Other Supervisor 4th 35
Sanitation Worker 200
Driver/Heavy/Tractor/ Tipper/JCB/Compactor etc 18
2.4 Disaster Management Section Administrative Officer/ Sr. Admin Officer 7/8th Admin/ General Admin 1
Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 1
Fire Engine In-charge 7th 1
Fire Engine Assistant 4th 1
Heavy Fire Engine Driver 3
Fireman and Helper 12
2.5 Information and Technology Section Information Technology Officer/ Sr. IT Officer 7/8th Information Technology 1
Assistant Computer Operator 4th Admin/ Miscellaneous 1
2.6 Statistics Section Statistics Officer/ Sr. Stat Officer 7/8th Admin/ Statistics 1
Statistics Assistant/ Assistant Stat Officer 5/6th Admin/ Statistics 1
Office Helper 5
Total 294
3. Economic Development Division Under Secretary/ Deputy Director/ Sr. Under Secretary/ Director 9/10th Admin/ General Admin 1
3.1 Cooperative and Consumer Interest Protection Section Administrative Officer/ Sr. Admin Officer 7/8th Admin/ General Admin 1
Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 1
Food Technician/ Food Tech Officer 5/6th Agriculture/ Food Nutri Controller 1
Administration Assistant 4th Admin/ General Admin 1
3.2 Land Management and Survey Section Survey Officer/ Sr. Survey Officer 7/8th Engi./Survey 1
Surveyor/Technical Officer 5/6th Engi./Survey 2
Administration Assistant 4th Admin/ General Admin 1
Amin 4th Engi./Survey 5
3.3 Social Security and Registration Section Administrative Officer/ Sr. Admin Officer 7/8th Admin/ General Admin 1
Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 1
3.4 Agriculture Development Section Agriculture Extension Officer/ Sr. Agri Extension Officer 7/8th Agriculture/Agri Extension 1
Agriculture Technician/ Assistant Agri Extension Officer 5/6th Agriculture/Agri Extension 1
Assistant Agriculture Technician 4th Agriculture/Agri Extension 4
Assistant Fishery Technician 4th Agriculture/Fishery 1
3.5 Livestock Development Section Veterinary Doctor/ Sr. Vet Doctor 7/8th Agriculture/ Veterinary 1
Livestock Health Technician/ Officer 5/6th Agriculture/ Veterinary 2
Assistant Livestock Health Technician 4th Agriculture/ Veterinary 2
Kanji House Assistant 4
3.6 Social Development and NGO Coordination Section Administrative Officer/ Sr. Admin Officer 7/8th Admin/ General Admin 1
Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 1
3.7 Employment Promotion and Safe Migration Unit Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 2
Administration Assistant 4th Admin/ General Admin 2
Office Helper 4
Total 42
4 Education and Sports Division Senior/ Education Director 9/10th Education/ Edu Admin, Testing & Eval 1
4.1 Education Planning and Program Section Education Officer/ Sr. Edu Officer 7/8th Education/ Edu Admin, Testing & Eval 1
Education Assistant/ Assistant Edu Officer 5/6th Education/ Edu Admin, Testing & Eval 1
4.2 School Administration Section Education Officer/ Sr. Edu Officer 7/8th Education/ Edu Admin, Testing & Eval 1
Education Assistant/ Assistant Edu Officer 5/6th Education/ Edu Admin, Testing & Eval 1
4.3 Examination, Youth and Sports Section Education Officer/ Sr. Edu Officer 7/8th Education/ Edu Admin, Testing & Eval 1
Education Assistant/ Assistant Edu Officer 5/6th Education/ Edu Admin, Testing & Eval 1
Office Helper 1
Total 8
5 Urban Development and Infrastructure Division Divisional Engineer 9/10th Engineering Service 1
5.1 Infrastructure Development Section Engineer/ Senior Engineer 7/8th Engi./ Civil 4
Sub-Engineer/ Assistant Admin 5/6th Engi./ Civil 4
Drinking Water Lab Technician 4/5th Engi./ Civil 1
5.2 House Map Section Engineer/ Senior Engineer 7/8th Engi./ Civil 1
Engineer/ Senior Engineer 7/8th Engi./ Architect 1
Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 2
Sub-Engineer/ Assistant Admin Officer 5/6th Engi./ Civil 2
Amin 4th Engi./ Survey 2
5.3 Quality Testing Section Engineer/ Senior Engineer 7/8th Engi./ Civil 1
Lab Technician/ Sr. Lab Tech 5/6th Engi./ Civil 1
5.4 Maintenance Unit Sub-Engineer/ Assistant Admin Officer 5/6th Engi./ Civil 1
5.5 Electricity Management Unit Sub-Engineer 5th 1
Electrician/ Supervisor 7
Electricity Assistant, Ladder Carrier 10
5.6 For Ward Office Sub-Engineer/ Assistant Admin Officer 5/6th Engi./ Civil 10
Driver 1
Office Helper 4
Total 54
6 Health Division Public Health Administrator/ Sr. PH Admin 9/10th Health/ H.E./ C.N. 1
6.1 Public Health Promotion Section Public Health Officer/ Sr. PH Officer 7/8th Health/ H.E. 1
H.A./ P.H.I./ Sr. A.H.W. Officer 5/6/7th Health/ H.E. 2
Pharmacy Assistant 5/6/7th Health/ Pharmacy 1
6.2 Family Welfare and Maternal Child Health Section Nursing Officer/ Sr. Nursing Officer 7/8th Health/ P.H.N. 1
P.H.N./ Sr. A.N.M. Officer 5/6/7th Health/ P.H.N. 1
6.3 Ayurveda Section Kaviraj/ Inspector/ Inspector Officer 5/6/7th Health/ Ayurveda 1
Baidya 4/5/6th Health/ Ayurveda 1
Office Helper 2
Total 11
7 Internal Audit Section Internal Audit Officer/ Sr. IA Officer 7/8th Admin/ Accounting 1
Internal Audit Assistant/ Assistant IA Officer 5/6th Admin/ Accounting 1
Total 2
8 Ward Offices
8.1 For Ward Office Administrative Officer/ Sr. Admin Officer 7/8th Admin/ General Admin 23
Senior Admin Assistant/ Assistant Admin Officer 5/6th Admin/ General Admin 23
Administration Assistant 4th Admin/ General Admin 8
Accounting Assistant 4th Admin/ General Admin 23
Office Helper 23
Total 100
8.2 Health Post 11/ Details per Health Post Officer 6th Health/ H.E. 11
Officer 6th Health/ C.N. 11
Assistant 5th Health/ H.E. 22
Assistant 4th Health/ C.N. 11
Assistant 4th Health/ H.E. 11
Office Helper 11
Lab Assistant 4/5/6th Health/ M.L.T. 3
Total 80
8.3 Urban Health Promotion Center Medical Officer 8th Health/ General H.S. 1
Public Health Officer 7/8th Health/ H.E. 1
H.A. 5/6/7th Health/ H.E. 1
Staff Nurse 5/6/7th Health/ C.N. 1
A.H.W. 4/5/6th Health/ H.E. 1
A.N.M. 4/5/6th Health/ C.N. 1
Lab 4/5/6th Health/ M.L.T. 1
Kaviraj 5/6/7th Health/ Ayurveda 1
Therapist Health/ Physiotherapy 1
Office Helper 1
Abhyangakarta 1
Total 11
8.4 Urban Health Center 11 H.A./ H.A. Assistant/ Sr. H.A. Officer 4/5/6th Health/ H.E. 12
A.N.M. 4/5/6th Health/ P.H.N. 12
Office Helper 12
Total 36
8.5 Ayurveda Dispensary Kaviraj/ Inspector/ Sr. Kaviraj Inspector 5/6/7th Health/ Ayurveda 3
Baidya 4/5/6th Health/ Ayurveda 3
Office Helper/ Medicine Crusher 6
Total 12
Grand Total 722
Source: Municipal Executive Office